LG LFC20760SW 30 19.7 cu. ft. French Door Refrigerator, White Review

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(More customer reviews)I will never again purchase an LG product and would suggest that all of you avoid them as well. Here's why:
1) Quality--Our previous refrigerator worked for about 25 years without ever needing a repair. Our LG refrigerator had a catastrophic failure in less than a year, becoming completely nonfunctional.
2) Parts availability--We were told that the electronics board, which is like your computer's motherboard, was on backorder for two months.. The refrigerator cannot function without it, but none were available.
2) Customer service--Perhaps even worse than the fact that LG makes an unreliable product and doesn't stock essential components is the fact that their customer service is absolutely abysmal. Literally every single thing that I have been told by a customer service representative, supervisor, or "resolution agent" has been contradicted by someone else in LG's system.
So far I have made 13 phone calls in the 12 days since the appliance died, since no one ever calls you back.
Everyone has agreed, since day 4, that the unit is under warranty, that LG cannot make us wait for so long for the unit to be repaired, and that the refrigerator will be replaced with a new one. But for some reason the case still had to "reviewed," which two people said would take 3-5 days another said 7-10 days, another said she'd mark "urgent" to expedite it, etc.
The exchange was then disapproved and the part that wasn't available until 8/25 suddenly would be available on 7/27 (or 7/31, depending upon which person was lying to me at the time). Since the odyssey started on 7/12, we didn't feel that waiting 2 weeks without a refrigerator was reasonable at any time, but especially during the summer.
We'd already had to throw out food, we'd been unable to buy groceries because we had nowhere to store them, we'd canceled a party for 30 people because we couldn't store things in advance of preparing them, and we'd spent money eating out each night.
I complained and the exchange was magically approved. But first it had to be assigned to an agent who would organize the exchange. I was given an agent's name and direct phone number. That agent has never called me, not even in response to the three messages I've left in the last two days.
So it has been almost two weeks already and although everyone has known that LG needs to provide a new replacement refrigerator, we still have no information about when that may be. Do yourself a favor and avoid the continuous aggravation and endless hassle--just don't buy LG products.

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LG Electronics pursues its 21st century vision of becoming a true global digital leader who can make its customers worldwide happy through its innovative digital products and services. LG Electronics set its mid- and long-term vision anew to rank among the top 3 electronics, information, and telecommunication firms in the world by 2010. As such, they embrace the philosophy of Great Company, Great People, whereby only great people can create a great company, and pursue two growth strategies involving fast innovation and fast growth. Likewise, they seek to secure three core capabilities: product leadership, market leadership, and people-centered leadership. 20 Cu. Ft. Total Capacity French Door refrigerators provide easy access to the foods you reach for the most by placing them at eye level. And at 30 wide, this refrigerator will fit in more kitchens. Plus, every new LG model is Energy Star rated, which means they are 20% more efficient than federal standards. French Door Styling The LG French Door refrigerator combines the style and design of a side by side with the convenient food storage of a bottom freezer. Sophisticated Design, Inside and Out Contoured doors and premium finishes provide a distinct and sophisticated style. Environmentally Friendly All LG French Door refrigerators are Energy Star rated, which means they use at least 20% less energy than required by current federal standards. And LG uses Cyclopentane to insulate the refrigerator - an environmentally friendly material. More Sizes To Meet Your Needs LG has more sizes of French Door refrigerators than any other brand. So you can be sure they have a model that fits your kitchen.

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